Shipping & Returns

We ship worldwide. Delivery takes within 14 business days. Shipping is free on orders over $59 (£62 in the UK, €73 in the EU), and a flat $12 per order below that. The exact amount is shown at checkout before you pay.

All orders include tracking information sent to your email once shipped.

Every mystery blind box you buy earns store credit you can put towards a future order.

Credit is earned per box, so an order with three boxes earns the credit for all three.

Every mystery box contains fitness wear (style chosen by us) and skincare (category chosen by us), matched to the size details and preferences you give us at checkout.

1.1 Fitness wear in a box — minor size difference

If the piece is only slightly off (a visible difference of less than one size, still wearable), it is not eligible for return or exchange. Contact us within 7 days of delivery and you may choose one of the following instead:

• Instant 10% cashback on your order, refunded to your original payment method in 3 to 5 business days
• A 15% off coupon for your next order over $59, valid 30 days. Cannot be combined with other discounts or promotions

1.2 Skincare in a box — mild skin mismatch

If a product does not fully suit your skin (slight dryness, slight oiliness or a mild tingling sensation, with no redness, rash or other symptoms needing medical attention), it is not eligible for return or exchange. As a goodwill gesture we offer a 15% off coupon on your next order over $59, valid 60 days. Cannot be combined with other discounts or promotions.

1.3 An item in the box is seriously mismatched

If the fitness wear is off by two sizes or more, or a skincare item is completely unusable for you (for example you never use face cream and received one), contact us within 7 days of delivery with a photo of the item or of it being worn. You may choose one of the following:

• A partial refund of 20% to 30% of that item's value, assessed case by case
• A $15 off coupon on orders over $59, valid 60 days. Cannot be combined with other discounts or promotions
• A free replacement item of the same category, rematched for size or type, with shipping covered by us

For apparel bought individually, if the size you chose does not fit, we offer an exchange rather than a refund.

• Returns for a refund are not accepted for size or fit reasons
• Same style, different size exchange only
• You pay the shipping to send the item back to our designated warehouse; we cover the cost of sending the new size out
• Request within 14 days of delivery. Tags must be attached and the item unwashed, unworn and free of odour

Tip: use our size match tool or message us before ordering and we will help you choose the right size.

For skincare bought individually, if the product does not suit your skin:

• Returns for a refund are not accepted for suitability reasons
• Exchange for a new unit of the same product only, not for a different product
• You pay the shipping to send the item back; we cover the cost of sending the replacement out
• Request within 14 days of delivery. The item must be unopened, unused and with the seal or shrink wrap fully intact

Skincare is a personal hygiene product, so opened or used items cannot be returned or exchanged in any form. If you are unsure whether a product suits you, contact us first for the full ingredient list.

This applies to mystery box and regular items alike, whenever the issue was not caused by use.

• Fitness wear: holes, open seams, colour bleeding, fabric defects and similar faults
• Skincare: leaking bottles, spoiled contents (discolouration, off smell, separation), packaging damage causing contamination

How it is handled

• Full refund or a free replacement, your choice
• We cover shipping both ways, at no cost to you
• Report within 48 hours of delivery with clear photos or video of the fault. For skincare, please also include the batch number

• This policy applies to orders shipped outside mainland China
• Every return or exchange must be approved in advance and needs a Return Authorization (RA) code. Parcels sent back without one cannot be processed or refunded
• Discounted items, clearance items, gifts and samples are not eligible for standard exchanges
• Screen colour differences, fabric feel, personal taste and preferences around scent or texture are not considered quality issues and are not covered by section 4
• If an order contains both a mystery box and regular items, each item follows its own policy

If your delivery address is in the European Union or the United Kingdom, you have a statutory right to withdraw from your order within 14 days of receiving it, in addition to everything above. The terms below apply to that right and take precedence over sections 1 to 3 for EU and UK orders.

6.1 How to withdraw

• Email us at justpeachy963@gmail.com within 14 days of delivery with your order number and the items you wish to return. You do not need to give a reason
• We reply with a Return Authorization (RA) code and the return address. Please do not ship anything back before you have the code
• The items must reach us within 14 days of you telling us you are withdrawing

6.2 Who pays what

• Return shipping is paid by you. Our warehouse is in China, so returning a parcel from Europe or the UK typically costs $25 to $45. Please take this into account before you order
• We refund the price of the goods plus the cost of our cheapest standard delivery option. Any express or upgraded shipping you chose above that is not refunded
• Refunds are issued to your original payment method within 14 days of us receiving the items back, or of you providing proof of return, whichever comes first
• If items come back used, washed, worn, damaged or with the seal broken, we may deduct an amount reflecting the loss in value

6.3 Items excluded by law

Under EU Consumer Rights Directive Article 16 and the UK Consumer Contracts Regulations, the 14 day withdrawal right does not apply to:

• Sealed skincare and cosmetics that have been unsealed after delivery. For hygiene and health protection reasons these cannot be returned once the seal, shrink wrap or protective sticker has been broken. Unopened items with the seal fully intact can still be returned
• Made to order mystery boxes. Each box is assembled after your order using the colour preference, body measurements and skin type you supply, so it is prepared specifically for you and is not held as ready made stock
• Gifts, free samples and promotional add ons supplied at no charge

6.4 A faster option we can usually offer

Because international return shipping is expensive, before you send anything back please ask us about a keep it and partial refund arrangement instead. In most cases we can refund a share of what you paid and you keep the item, with nothing to ship and nothing to pay. It is optional, and your statutory right to return the goods remains available at all times.

Nothing in this policy limits your statutory rights regarding faulty, damaged or misdescribed goods. Those are always handled under section 4 at our cost.

We strongly recommend a patch test behind the ear or on the inner wrist, waiting 24 hours for any reaction before applying a product to the face or body.

Returns go back to our designated warehouse. The full address is emailed to you once you contact us and receive your RA code.

Please do not send anything back before you have an RA code. Unauthorised parcels are refused and cannot be refunded.

• Email: justpeachy963@gmail.com
• Live chat: Monday to Friday, 9:00 to 18:00 EST (UTC-5)
• Response time: within 24 hours, a little longer over public holidays