Frequently Asked Questions

International delivery takes within 14 business days.

Shipping is free worldwide on orders over $59. In the UK the threshold is £62 and in the EU it is €73. Below that it is a flat $12 per order. The exact amount is always shown at checkout before you pay.

Yes! We ship worldwide, with delivery within 14 business days. Shipping is free on orders over $59 (£62 in the UK, €73 in the EU), otherwise a flat $12 per order.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

Customs duties, import taxes and any handling fees charged by your local authorities are not included in your order total and are payable by the recipient. If a parcel is refused or returned because these charges were not paid, shipping costs are non-refundable and any return shipping is deducted from the refund.

You can contact us to cancel or change your order at any time before it ships. Once the parcel has left our warehouse we can no longer make changes.

Contact us within 14 days of delivery. Apparel bought individually can be exchanged for a different size in the same style, with tags attached, unworn, unwashed and free of odour. Skincare bought individually can be exchanged for a new unit of the same product, unopened and with the seal intact. Size or suitability issues are covered by exchange rather than refund, and you pay the return shipping while we cover sending the replacement out. Every return or exchange needs a Return Authorization code from us first. Discounted items, clearance items, gifts and samples are not eligible for standard exchanges. You can read the full policy on our Shipping & Returns page.

No. Skincare is a personal hygiene product, so once it is opened or used it cannot be returned or exchanged. If you are unsure whether something suits you, message us before ordering and we will share the full ingredient list. We also recommend a patch test behind the ear or on the inner wrist, waiting 24 hours before full use.

Stop using it straight away. For a mild to moderate reaction, contact us within 48 hours with clear photos of your skin and we will review it case by case with a partial refund, coupon or a different product. For a severe reaction needing medical attention, seek care first, then send us the medical documentation and we will issue a full refund and cover all shipping. If you already know you are allergic to certain ingredients, please tell us before ordering.

Contact us within 48 hours of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund, and we cover the shipping both ways.

Mystery boxes are curated surprises, so they cannot be returned or exchanged for change of mind or personal preference. They do come with an adjustment guarantee. If the fitness wear is slightly off in size, contact us within 7 days of delivery and choose 10% cashback on your order, refunded to your original payment method in 3 to 5 business days, or a 15% off coupon valid 30 days. If a skincare item mildly does not suit your skin, you get a 15% off coupon on your next order over $50, valid 60 days. If something is seriously mismatched, such as fitness wear two or more sizes out or a skincare item you simply cannot use, contact us within 7 days of delivery with photos and choose a 20 to 30 percent partial refund on that item, a $15 off coupon with no minimum, or a free replacement with shipping covered by us.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.